Privacy Policy
Effective Date: November 11, 2025
Last Updated: November 11, 2025
Welcome to RentoJoy (“we,” “our,” or “us”).
RentoJoy is a brand owned and operated by Indeliv Tech Pvt. Ltd., a private limited company registered in India. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.rentojoy.com , interact with us on WhatsApp, email, or through any other communication channel.
1. Information We Collect
We collect information to provide you with the best possible rental experience. The data we collect includes:
A. Personal Information
When you interact with RentoJoy (via website, WhatsApp, Interakt, or forms), we may collect:
- Name, email address, phone number
- Company name, GST number, and billing address
- Identity verification documents (PAN, Aadhaar, incorporation certificate, etc.) for rental agreements
- Payment details such as UPI, bank transfer, or card details (processed via secure payment gateways)
B. Technical Information
When you visit our website or use our WhatsApp API:
- IP address, browser type, device information, location data (approximate)
- Cookies, analytics tags, and session information used for improving website experience
C. Communication Data
- WhatsApp chats, emails, and call logs (for service quality and documentation)
- Feedback, reviews, or testimonials voluntarily provided
2. How We Use Your Information
We use the collected data for:
- Processing rental inquiries, orders, and deliveries
- Verifying identity and business details (via partners like BeFiSc or similar KYC services)
- Sending quotes, invoices, and payment reminders
- Providing technical support, maintenance, and warranty service
- Sending marketing communications (emails, WhatsApp messages, SMS) — only with consent
- Improving our website, services, and customer experience
3. Sharing of Information
We do not sell or rent your personal information. However, we may share data with:
- Trusted service providers (for logistics, KYC, verification, and delivery)
- Payment gateways and banks (for secure transactions)
- CRM and marketing partners such as Zoho, Interakt, Apollo.io, SmartReach.io, or similar tools
- Legal authorities if required by law or in response to valid legal processes
All third parties are bound by confidentiality and data protection agreements.
4. Data Storage and Security
- Your data is stored on secure, encrypted servers hosted in India or trusted cloud providers.
- Access is restricted only to authorized employees under confidentiality agreements.
- We employ industry-standard security measures like SSL encryption, OTP verification, and access logs to safeguard your data.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent from marketing communications at any time
- Request a copy of your stored data or restrict its processing
To exercise these rights, email us at: support@rentojoy.com
6. Cookies and Tracking
We use cookies and analytics tools to:
- Understand visitor behavior and improve user experience
- Personalize website content and promotional offers
- Track campaign performance through platforms like Google Ads, Meta Ads, and LinkedIn Ads
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your information only as long as necessary for:
- Active rentals and service contracts
- Legal, accounting, or regulatory compliance
After the retention period, your information is securely deleted or anonymized.
8. Children’s Privacy
Our website and services are not intended for minors under 18 years of age. We do not knowingly collect data from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date.
10. Contact Us
For any privacy concerns, data requests, or clarifications, contact:
Indeliv Tech Pvt. Ltd. (RentoJoy)
Registered Office: Hyderabad, Telangana, India
📧 support@rentojoy.com
📞 +91 9912109109
🌐 www.rentojoy.com